Service quality control ABOUT PEOPLE'S HEALTH AND HEALTHCARE SYSTEM Code of the Republic of Kazakhstan dated July 7, 2020 No. 360-VI ZRK. The patient has the right to: 1) decent treatment in the process of prevention, diagnosis, treatment, respect for one’s cultural and personal values; 2) medical care in a priority manner determined solely on the basis of medical criteria, without the influence of any discriminatory factors; 3) selection and replacement of a doctor or medical organization providing medical care within the framework of the guaranteed volume of free medical care and (or) in the system of compulsory social health insurance, with the exception of cases of emergency and emergency care; 4) notification that the medical organization is conducting audio and (or) video surveillance and recording; 5) alleviation of suffering to the extent permitted by the existing level of medical technology; 6) obtaining information (data about possible risks and benefits, proposed and alternative treatment methods, information about the possible consequences of refusing treatment, information about the diagnosis, prognosis and treatment plan in a form accessible to the patient, as well as an explanation of the reasons for his discharge home or transfer to another medical organization) and an independent opinion about the state of your health and holding a consultation; 7) obtaining information about their rights and obligations, services provided, the cost of paid services and the amount of co-payment, the procedure for their provision, taking into account accessibility for persons with visual and (or) hearing impairments; prescribed medicine; medical workers providing medical services to him; 8) refusal to participate in the educational process, as well as the presence of third parties during diagnostic and treatment procedures; 9) other rights provided for by the laws of the Republic of Kazakhstan. 2. Information about the patient’s rights is posted in places where medical organizations can visually promote them. 3. Medical care is provided after obtaining the patient's informed consent to receive medical care. The patient's informed consent for invasive interventions is drawn up in a form approved by the authorized body. 4. The patient can designate a person to whom information about his or her health status should be communicated. Information about the health status may be hidden from the patient based on his/her health status and disclosed to the patient's spouse, close relatives or legal representatives. 5. Protection of patients’ rights is carried out by government agencies, healthcare organizations, and public associations within the limits of their competence. Article 135. Obligations of patients The patient is obliged: 1) take measures to preserve and strengthen your health; 2) show respect and tact when communicating with medical workers; 3) provide the doctor with all the information necessary for diagnosis and treatment of the disease; after giving consent to medical intervention, strictly follow the instructions of medical workers; 4) comply with internal regulations and take care of the property of the medical organization, cooperate with medical personnel when receiving medical care; 5) promptly inform medical workers about changes in their health status in the process of diagnosis and treatment, as well as in cases of the occurrence of diseases that pose a danger to others, or suspicion of them; 6) do not commit actions that violate the rights of other patients; 7) perform other duties provided for by the laws of the Republic of Kazakhstan. 2. The responsibilities of patients specified in subparagraphs 2), 3) and 5) of paragraph 1 of this article apply to parents or other persons directly caring for a sick child in a hospital. Article 136. Right to refuse medical care 1. The patient or his legal representative has the right to refuse medical care, except for the cases provided for in Article 137 of this Code. 2. If a patient or his legal representative refuses medical care, the medical professional provides explanations in a form accessible to the patient or his legal representative about the possible consequences. 3. Refusal of medical care indicating the possible consequences is recorded in medical documents, including in electronic format, and signed by the patient or his legal representative, as well as a medical professional. If the patient or his legal representative refuses to sign the refusal of medical care, an appropriate entry about this is made in the medical documentation, including in electronic format, and signed by a medical professional. 4. If the legal representatives of a minor or incompetent person refuse medical care necessary to save the lives of these persons, the medical organization has the right to apply to the guardianship and trusteeship authority and (or) to the court to protect their interests. STAY IN TOUCH "Best for your heart" Baitursynov 79A, Shymkent, Kazakhstan +7 (701) 203 03-88 +7 (707) 713 93-63 +7 (7252) 37-10-22 MAP OF SITE home For patients and visitors Divisions and departments Center Board Press service
